tokek Platform Privacy Notice

This page describes what we collect when you use tokek and how we keep that data protected. We at tokek take data security seriously. Your account information, payment details, and gaming history are encrypted and stored on secure servers. We do not sell your personal data to third parties, and we do not share it beyond what is necessary to operate our platform and comply with local law.

Our privacy practices apply to all users accessing tokek from supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Whether you access tokek via desktop, mobile app, or browser, the same data protections apply. This notice explains what we collect, how we use it, and what rights you have.

If you have questions about our privacy practices, contact our support team via the help menu on tokek or email us directly. We respond to data requests and privacy concerns within standard timeframes.

What We Collect & How We Use It

We collect information in several categories. First, account data: when you open an account on tokek, we collect your email address, phone number, full name, date of birth, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. Second, payment data: when you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records, payment method details, and account balances. We use this data to process payments, detect fraud, and maintain accurate account records.

Third, gaming data: we record your bets, game history, live-dealer table sessions, sportsbook activity, and slot game play. We use this data to calculate winnings, settle disputes, and detect problem patterns. Fourth, device and usage data: we collect your IP address, device type, browser version, and pages you visit on tokek. We use this to improve platform performance, diagnose technical issues, and prevent unauthorized access. Fifth, communication data: if you contact our support team, we keep records of your messages, tickets, and chat logs. We use this to resolve issues and improve our support quality.

KYC Verification

We collect identity documents (passport, national ID, driver's license) to verify your age and residential status. This is required by law in supported jurisdictions.

Two-Factor Authentication

We store your 2FA settings and recovery codes. This data is encrypted and never shared with third parties.

Cookies & Tracking

We use cookies to remember your login session, language preference, and betting history. You can disable cookies in your browser, but some tokek features may not work.

We do not collect biometric data, health information, or financial data beyond what is necessary to process payments. We do not track your location in real time, though we may infer your general region from your IP address to enforce jurisdiction restrictions.

Our Data Protection & Your Rights

Data Storage & Encryption

We store your data on encrypted servers located in multiple regions. Our servers may sit outside your jurisdiction, but all data in transit and at rest is encrypted using industry-standard protocols. We use SSL/TLS encryption for all connections to tokek. Access to your data is restricted to authorized tokek staff and third-party processors who need it to operate the platform. We do not store your password in plain text; we hash it using secure algorithms.

Third-Party Processors

We work with third-party payment processors to handle deposits and withdrawals. These processors may see your payment method and transaction amount, but they do not see your gaming history or account balance. We also work with analytics providers to understand how users interact with tokek. These providers see aggregated, anonymized data only—not your personal information. We have data-processing agreements with all third parties that require them to protect your data and use it only for the purposes we specify.

Your Rights & Data Access

You have the right to access your personal data on tokek. Log in to your account and view your profile, transaction history, and gaming records. You can update your email, phone number, and address at any time. You have the right to request a copy of all data we hold about you. Contact our support team with a data-access request, and we will provide it within standard timeframes. You have the right to delete your account and request deletion of your personal data, subject to legal retention requirements. Some data must be kept for anti-money-laundering compliance and dispute resolution.

We at tokek do not sell your data. Your privacy is not a product we trade. Your information is used only to operate tokek and comply with law.

Data Retention & Deletion

We keep your account data for as long as your account is active. If you close your account, we retain certain data for legal and compliance reasons—typically for several years. Transaction records are kept to comply with anti-money-laundering regulations. Gaming records are kept to settle disputes and detect fraud. We delete cookies and session data when you log out or after a period of inactivity. You can clear cookies manually in your browser settings.

Security Incidents & Breach Notification

We maintain security measures to protect your data from unauthorized access, alteration, or disclosure. If a security incident occurs that affects your personal data, we will notify you and relevant authorities as required by law. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If you suspect unauthorized access to your tokek account, change your password immediately and contact our support team.

Jurisdiction & Legal Compliance

Our services are available only where local law permits. We comply with data protection laws in supported jurisdictions. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access tokek from an unsupported region, we may restrict your account or delete your data in accordance with local requirements.

Contact & Updates

If you have questions about our privacy practices, contact our support team via the tokek help menu or email us directly. We respond to privacy inquiries within standard timeframes. We may update this privacy notice from time to time. We will notify you of material changes via email or a notice on tokek. Your continued use of tokek after an update means you accept the new terms. This notice was last updated in the current year and reflects our current practices.

We at tokek are committed to protecting your privacy and operating transparently. Your data is essential to providing a secure, personalized experience on our platform. If you have concerns about how we handle your information, reach out to our support team. We take all privacy inquiries seriously and respond promptly.